Professionals & Executives
Designed for professionals, managers and innovation leaders. It is especially useful for learners who need a structured, practical route into voice of customer rather than a purely theoretical overview.
ESH-20153 · Customer Success
Voice of Customer Essentials for Professionals & Executives — Customer Success
A 8-hour beginner course for professionals, managers and innovation leaders who want to apply the essential tools with confidence in voice of customer. The course combines the customer success context with practical frameworks, realistic cases, guided exercises and a final applied output. Participants finish with a structured approach they can adapt to a real venture, team or project.
Self-paced online8 hoursBeginnerProfessionals & ExecutivesExplore pathway
What you need
Professional experience is helpful; startup experience is not essential.
European Startup Hub Certificate of Completion — Voice of Customer Essentials
Module quizzes, applied worksheets and a final scenario exercise.
Learning outcomes
What you will be able to do.
Outcome 1
Explain the core principles of voice of customer in the context of customer success.
Outcome 2
Diagnose a realistic voice of customer challenge using structured startup tools.
Outcome 3
Build a practical voice of customer output appropriate for professionals & executives.
Outcome 4
Evaluate evidence, assumptions and trade-offs before making voice of customer decisions.
Outcome 5
Apply voice of customer methods to a venture, project or organisational scenario.
Outcome 6
Create a next-step action plan that can be used after the course.
Full syllabus
8 course modules.
Each module combines explanation, examples and an applied activity.
Module 1
Foundations of Voice of Customer
Practical study of foundations of voice of customer with examples, prompts and an applied activity.
Module 2
The Customer Success context
Practical study of the customer success context with examples, prompts and an applied activity.
Module 3
Customers, users and stakeholder needs
Practical study of customers, users and stakeholder needs with examples, prompts and an applied activity.
Module 4
Tools and frameworks for Voice of Customer
Practical study of tools and frameworks for voice of customer with examples, prompts and an applied activity.
Module 5
Evidence, data and assumptions
Practical study of evidence, data and assumptions with examples, prompts and an applied activity.
Module 6
Designing the approach
Practical study of designing the approach with examples, prompts and an applied activity.
Module 7
Execution and operating decisions
Practical study of execution and operating decisions with examples, prompts and an applied activity.
Module 8
Measurement and key indicators
Practical study of measurement and key indicators with examples, prompts and an applied activity.
Assessment
Module quizzes, applied worksheets and a final scenario exercise.
Included materials
Digital course notes · Practical worksheets · Case exercises · Action-plan template · Completion record in ESH ID
Learning support
Platform learning support; live facilitator interaction is included where the delivery format states Live online or Blended online.
Course information & disclaimer
Educational programme. Completion does not constitute professional, legal, financial or investment advice and does not guarantee funding, employment or business outcomes. Catalogue version 2026.1 · Last reviewed 2026-08-24.
Ready to begin?
Voice of Customer Essentials for Professionals & Executives — Customer Success · 8 hours · Self-paced online
Enrol for €100