Students & Graduates
Designed for university students and recent graduates. It is especially useful for learners who need a structured, practical route into support operations rather than a purely theoretical overview.
ESH-19994 · Customer Success
Support Operations Advanced for Students & Graduates — Customer Success
A 20-hour advanced course for university students and recent graduates who want to solve more complex strategic and execution problems in support operations. The course combines the customer success context with practical frameworks, realistic cases, guided exercises and a final applied output. Participants finish with a structured approach they can adapt to a real venture, team or project.
Self-paced online20 hoursAdvancedStudents & GraduatesScale pathway
What you need
No prior startup experience required.
European Startup Hub Certificate of Completion — Support Operations Advanced
Advanced case work, strategic analysis and a capstone decision brief.
Learning outcomes
What you will be able to do.
Outcome 1
Explain the core principles of support operations in the context of customer success.
Outcome 2
Diagnose a realistic support operations challenge using structured startup tools.
Outcome 3
Build a practical support operations output appropriate for students & graduates.
Outcome 4
Evaluate evidence, assumptions and trade-offs before making support operations decisions.
Outcome 5
Apply support operations methods to a venture, project or organisational scenario.
Outcome 6
Create a next-step action plan that can be used after the course.
Full syllabus
12 course modules.
Each module combines explanation, examples and an applied activity.
Module 1
Foundations of Support Operations
Practical study of foundations of support operations with examples, prompts and an applied activity.
Module 2
The Customer Success context
Practical study of the customer success context with examples, prompts and an applied activity.
Module 3
Customers, users and stakeholder needs
Practical study of customers, users and stakeholder needs with examples, prompts and an applied activity.
Module 4
Tools and frameworks for Support Operations
Practical study of tools and frameworks for support operations with examples, prompts and an applied activity.
Module 5
Evidence, data and assumptions
Practical study of evidence, data and assumptions with examples, prompts and an applied activity.
Module 6
Designing the approach
Practical study of designing the approach with examples, prompts and an applied activity.
Module 7
Execution and operating decisions
Practical study of execution and operating decisions with examples, prompts and an applied activity.
Module 8
Measurement and key indicators
Practical study of measurement and key indicators with examples, prompts and an applied activity.
Module 9
Risks, ethics and common failure modes
Practical study of risks, ethics and common failure modes with examples, prompts and an applied activity.
Module 10
Case study: Support Operations in practice
Practical study of case study: support operations in practice with examples, prompts and an applied activity.
Module 11
Applied workshop: build your Support Operations output
Practical study of applied workshop: build your support operations output with examples, prompts and an applied activity.
Module 12
Action plan and next milestones
Practical study of action plan and next milestones with examples, prompts and an applied activity.
Assessment
Advanced case work, strategic analysis and a capstone decision brief.
Included materials
Digital course notes · Practical worksheets · Case exercises · Action-plan template · Completion record in ESH ID
Learning support
Platform learning support; live facilitator interaction is included where the delivery format states Live online or Blended online.
Course information & disclaimer
Educational programme. Completion does not constitute professional, legal, financial or investment advice and does not guarantee funding, employment or business outcomes. Catalogue version 2026.1 · Last reviewed 2026-08-24.
Ready to begin?
Support Operations Advanced for Students & Graduates — Customer Success · 20 hours · Self-paced online
Enrol for €300