Students & Graduates
Designed for university students and recent graduates. It is especially useful for learners who need a structured, practical route into service design rather than a purely theoretical overview.
ESH-16275 · Design
Service Design Practitioner for Students & Graduates — Design
A 12-hour intermediate course for university students and recent graduates who want to turn concepts into practical startup outputs in service design. The course combines the design context with practical frameworks, realistic cases, guided exercises and a final applied output. Participants finish with a structured approach they can adapt to a real venture, team or project.
Blended online12 hoursIntermediateStudents & GraduatesBuild pathway
What you need
No prior startup experience required.
European Startup Hub Certificate of Completion — Service Design Practitioner
Applied exercises, one milestone submission and a final practical project.
Learning outcomes
What you will be able to do.
Outcome 1
Explain the core principles of service design in the context of design.
Outcome 2
Diagnose a realistic service design challenge using structured startup tools.
Outcome 3
Build a practical service design output appropriate for students & graduates.
Outcome 4
Evaluate evidence, assumptions and trade-offs before making service design decisions.
Outcome 5
Apply service design methods to a venture, project or organisational scenario.
Outcome 6
Create a next-step action plan that can be used after the course.
Full syllabus
10 course modules.
Each module combines explanation, examples and an applied activity.
Module 1
Foundations of Service Design
Practical study of foundations of service design with examples, prompts and an applied activity.
Module 2
The Design context
Practical study of the design context with examples, prompts and an applied activity.
Module 3
Customers, users and stakeholder needs
Practical study of customers, users and stakeholder needs with examples, prompts and an applied activity.
Module 4
Tools and frameworks for Service Design
Practical study of tools and frameworks for service design with examples, prompts and an applied activity.
Module 5
Evidence, data and assumptions
Practical study of evidence, data and assumptions with examples, prompts and an applied activity.
Module 6
Designing the approach
Practical study of designing the approach with examples, prompts and an applied activity.
Module 7
Execution and operating decisions
Practical study of execution and operating decisions with examples, prompts and an applied activity.
Module 8
Measurement and key indicators
Practical study of measurement and key indicators with examples, prompts and an applied activity.
Module 9
Risks, ethics and common failure modes
Practical study of risks, ethics and common failure modes with examples, prompts and an applied activity.
Module 10
Case study: Service Design in practice
Practical study of case study: service design in practice with examples, prompts and an applied activity.
Assessment
Applied exercises, one milestone submission and a final practical project.
Included materials
Digital course notes · Practical worksheets · Case exercises · Action-plan template · Completion record in ESH ID
Learning support
Platform learning support; live facilitator interaction is included where the delivery format states Live online or Blended online.
Course information & disclaimer
Educational programme. Completion does not constitute professional, legal, financial or investment advice and does not guarantee funding, employment or business outcomes. Catalogue version 2026.1 · Last reviewed 2026-08-24.
Ready to begin?
Service Design Practitioner for Students & Graduates — Design · 12 hours · Blended online
Enrol for €230